Before you start

Make sure you have the information you need before you start. You cannot save and return.

If you do not enter information for more than 15 minutes, we will delete your answers to keep them secure. You will then need to start again. We will give you a chance to extend your time before this happens.

When you have finished, you will be able to save or print a list of the organisations you have notified.

What you'll need

You will need:

  • your Tell Us Once reference number
  • the name and date of death of the person who’s died
  • the name and address of the hospital, care home or hospice if they died there
  • National Insurance number or date of birth of the surviving spouse
  • details of the next of kin (closest relative by blood or marriage)
  • details of the person or company dealing with the estate (property, belongings and money)

It also helps if you can provide the National Insurance number of the person who’s died. It makes it easier and quicker for organisations to match them on their records. But this is not essential.

Depending on who you want to notify, you may need:

  • their passport number and town of birth (to cancel a British passport)
  • their driving licence number (to cancel a licence)
  • vehicle registration numbers of any vehicles they owned to remove them as the registered keeper and cancel the vehicle tax (the vehicle will need to be taxed again straight away before it’s used)
  • the name of their local council and which services they were getting, such as Housing Benefit or Council Tax reduction
  • their National Insurance number if you want to tell public or armed forces pension schemes
  • to know if they were getting benefits, tax credits or State Pension so we can notify the right department

Before giving details of the next of kin or person or company dealing with the estate, you will need their permission.

Authority and consent

Are you the next of kin or the person dealing with the estate, and if not, do you have the authority to act on their behalf?
Contact us for help

Telephone

0800 085 7308

Relay UK: 18001 0800 085 7308
Video Relay Service for British Sign Language (BSL)

Monday to Friday 9:30am to 3:30pm.

Email

Email us at tellusonce.communications@dwp.gov.uk

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