Accessibility statement for Tell Us Once

This service is part of the wider GOV.UK website. There's a separate Accessibility statement for the main GOV.UK website.

This page only contains information about the Tell Us Once service, available at https://tell-us-someone-died.dwp.gov.uk.

Using this service

This service is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this service. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• get from the start of the service to the end using just a keyboard
• get from the start of the service to the end using speech recognition software
• listen to the service using a screen reader

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you have difficulty using this service

If you have difficulty using this service contact us:

• email tellusonce.communications@dwp.gov.uk
• call 0800 085 7308 or Relay UK: 18001 0800 085 7308, Monday to Friday 8:00am - 6:00pm, Video Relay Service for British Sign Language (BSL)

As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example, large print, audio recording or braille.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we’re not meeting accessibility requirements, you can report an accessibility problem (opens in a new tab).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the:

• Equality Advisory and Support Service (EASS) if you live in England, Scotland or Wales
• Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland

Technical information about this website’s accessibility

DWP is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this service

The service was last tested in June 2023. It was checked for compliance with WCAG 2.1 AA using both automated and manual testing. The tests were carried out by DWP-Digital.

This page was prepared in September 2023.