Accessibility statement for Tell Us Once

This statement is for the Tell Us Once service accessed through GOV.UK.

This accessibility statement applies to https://tell-us-someone-died.dwp.gov.uk.

This website is run by the Department for Work and Pensions. We want as many people as possible to be able to use this website. You should be able to:

  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • some pages and document attachments are not clearly written
  • some pages have poor colour contrast
  • some controls may require scrollbars to view the content
  • the purpose of some repeated links is not clear
  • some heading elements are not consistent
  • you cannot modify the line height or spacing of text
  • some form controls don’t have a clearly associated label
  • some errors in the error summary are not listed in the correct order
  • it is sometimes not clear which control has focus
  • some controls are difficult to access due to their small size
  • some pages contain hidden content that becomes visible when certain values are selected
  • some of our online form controls are not accessible using just a keyboard
  • some assistive tools may not be able to accurately interpret some pages

Feedback and contact information

If you need information on this website in a different format like large print, easy read or braille:

and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, braille, BSL or large print

We’ll consider your request and get back to you in 2 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: tellusonce.communications@dwp.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Relay UK: 18001 0800 085 7308, Monday to Friday 9:30am - 3:30pm, Video Relay Service for British Sign Language (BSL) check you can use this service.

Technical information about this website’s accessibility

Tell Us Once is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to 'the non-compliances and exemptions' listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Perceivable content

Some input controls have a name attribute that doesn't match the associated label. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content). We plan to fix this by November 2020.

Some tables require horizontal and vertical scrollbars to navigate when the width of the page is too small to show the entire content. This fails WCAG 2.1 success criterion 1.4.10 (Reflow). We plan to fix this by November 2020.

The purpose of some input fields cannot be programmatically determined. This fails WCAG 2.1 success criterion 1.3.5 (Identify Input Purpose). We plan to fix this by November 2020.

Focused links and buttons sometimes do not have enough colour contrast. This fails WCAG 2.1 success criterion 1.4.11 (Non-text Contrast). We plan to fix this by November 2020.

Changing styles may result in hidden text or unexpected behaviour. This fails WCAG 2.1 success criterion 1.4.12 (Text-spacing). We plan to fix this by November 2020.

Ensuring the site is operable

Some controls are not accessible completely using the keyboard. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard). We plan to fix this by November 2020.

It may not be possible to skip past blocks of content. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks). We plan to fix this by November 2020.

Some errors in the error summary are listed in the incorrect order. This fails WCAG v2.1A success criteria 2.4.3 (Focus order). We plan to fix this by November 2020.

A small number of pages contain multiple links with the same name to edit content and so the purpose of the link is difficult to establish with a screen reader. This fails WCAG 2.1 success criterion 2.4.4 (Link purpose (in context)). We plan to fix this by November 2020.

It is sometimes not clear which control has current focus. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible). We plan to fix this by November 2020.

Some form controls don't have a name attribute that matches the text in the assocciated label. This fails WCAG 2.1A success criterion 2.5.3 (Label in name). We plan to fix this by November 2020.

Ensuring the site is understandable

Some non-English pages have attachments in more than one language, and the language for the attachments is not identified, nor indicated within the files. This fails WCAG 2.1 success criterion 3.1.1 (Language of Page). We plan to fix this by November 2020.

A small number of pages have content in different languages where the language is not identified. This fails WCAG 2.1A success criterion 3.1.2 (Language of Parts). We plan to fix this by November 2020.

Some pages contain hidden sections that become visible when a certain control value is selected. This fails WCAG 2.1A success criterion 3.2.2 (On Input). We plan to fix this by November 2020.

Some input controls have labels that aren’t clearly associated to the control. This fails WCAG 2.1 success criterion 3.3.2 (Labels or Instructions). We plan to fix this by November 2020.

Ensuring the site is robust

The markup of some pages may contain errors or inconsistencies that could make some assistive software give unreliable results. This fails WCAG 2.1A success criterion 4.1.1 (Parsing). We plan to fix this by November 2020.

Some custom controls such as autocomplete may not be correctly determined by assistive technologies. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). We plan to fix this by November 2020.

Disproportionate burden

Not applicable, we plan to fix the issues by November 2020.

Content that’s not within the scope of the accessibility regulations

Radio buttons and checkboxes are small and so may be difficult to access. This fails WCAG 2.1AAA success criterion 2.5.5 (Target size) and so is not mandatory however we plan to fix this by November 2020.

PDFs and other documents

Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.

View the accessible document policy of the organisation that published the document to report any problems or request documents in an alternative format.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 23 September 2020.

This website was last tested on 23 September 2020. The test was carried out by the Department for Work and Pensions.

We tested a sample of pages that represents the implementation of each type of design pattern and interaction used in the service.