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Cookie Information
Cookies
Tell Us Once needs to use cookies in order to function correctly. These cookies WILL NOT collect or store information that can be used to identify who you are.
Here's a list of the cookies that the Tell Us Once application will set and what the purpose of each one is:
| Name | Purpose | Expires |
|---|---|---|
| ASP.NET_SessionId | This cookie is used to identify browsing sessions on our servers. This enables the application to function correctly based on the information you provide us. | when you close your browser |
| CookieAcknowledgement | This cookie is used to determine if you've read our cookie message. | 1 month |
| FedAuth | This cookie is set by our authentication servers. It ensures that you're authorized to perform actions within the application. | when you close your browser |
| MSISAuthenticated | This cookie is set by our authentication servers. It contains a timestamp for when you were authenticated by our servers. | when you close your browser |
| MSISLoopDetectionCookie | This cookie is set by our authentication servers. It ensures that you are only authenticated once. | when you close your browser |
| MSISSignOut | This cookie is set by our authentication servers. It ensures that your session is shut down properly when you exit the application. | when you close your browser |
| Style | This cookie is used to remember the font size that you've selected ("Standard" by default). | when you close your browser |
| Tuo.Web.CurrentUICulture | This cookie is used to remember the language that you've selected (English by default). | when you close your browser |
For more information about how to manage or delete cookies, please click here.
If you do not wish to accept our usage of cookies, you can contact us instead.
For more information about cookies used by GOV.UK sites, please click here.
Service provided by
Session timeout
Your session will time out in 20 minutes if no activity is detected.
We are currently experiencing high call volumes, but if you are unable to complete the Tell Us Once service online, please call our free telephone service on 0800 085 7308 (opening hours Monday to Friday 9.30 am to 3.30 pm).
We should be able to take your details over the telephone, so please have all of the required documents and information available when you call.
If you would like to provide feedback on the Tell Us Once service, please e-mail us at tellusonce.communications@dwp.gov.uk
